Last updated April 23, 2026
Service terms and conditions
These service terms provide a general contractual framework for individually negotiated projects relating to the design, delivery, installation, integration, and support of smart home solutions provided by HomeBrainz.
The specific project scope, pricing, deadlines, and technical details are always determined in an individual quotation, order confirmation, contract for work, or similar agreement. If an individual agreement differs from these terms, the individual agreement prevails.
1. Scope of services
HomeBrainz may provide consultations, solution design, component selection, system integration, configuration, installation work, testing, handover, and subsequent support in the scope agreed for the particular project.
2. Contract formation
- a project becomes binding only after confirmation of an individual quotation, order, or contract
- an inquiry, oral consultation, or indicative proposal alone does not oblige HomeBrainz to perform the project
- HomeBrainz may decline a project if the requirements are technically unsuitable, unsafe, or contrary to applicable law
3. Price and payment terms
Pricing is agreed individually based on the scope of supply, project complexity, selected technologies, site readiness, and the client's requirements.
- unless agreed otherwise, pricing may include materials, software, configuration, transport, installation, commissioning, and related services as specified in the quotation
- HomeBrainz may request an advance payment, milestone payments, or a final payment upon handover where stated in the quotation or contract
- change requests and additional works are billed separately unless already included in the agreed scope
4. Client cooperation
The client must provide accurate information about the site, installations, restrictions, and expectations regarding the system, and must ensure reasonable access and cooperation for the project to be carried out.
If the necessary cooperation is not provided, delivery deadlines may be reasonably extended and any directly related costs may be charged where appropriate.
5. Project changes and additional works
Changes to scope, functionality, components, design, or schedule after approval of the quotation may affect both price and delivery timing. HomeBrainz may issue an updated calculation and revised timeline before implementing the change.
6. Handover and defects
Upon completion, the project is handed over in the scope appropriate to its nature. The client must notify HomeBrainz without undue delay of any apparent defects or deficiencies identified at handover or immediately afterwards.
Rights arising from defective performance and warranty conditions are governed by the individual agreement, component documentation, and applicable law.
7. Liability limitations
HomeBrainz is liable for damage caused by breach of its obligations within the scope defined by applicable law and the individual agreement. HomeBrainz is not responsible for defects caused by unauthorised third-party intervention, improper handling, unsuitable electrical infrastructure, internet connectivity issues, third-party cloud services, or components outside the agreed support scope.
8. Final provisions
These terms are governed by the laws of the Czech Republic. Any dispute that cannot be resolved amicably will be decided by the competent courts of the Czech Republic unless mandatory law provides otherwise.
Questions regarding projects or contractual terms can be sent to info@homebrainz.eu.